Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@queenofhearts.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@queenofhearts.com.au.

Damages and issues

If your order arrives faulty, damaged or was incorrectly shipped, please call us on 0409 929 508 or email hello@queenofhearts.com.au within 14 days of receipt of goods. Should your item be deemed faulty, damaged or incorrectly shipped, Queen of Hearts will provide a gift voucher, exchange, store credit or refund. Refunds will be processed according to your original method of payment.

If your item is faulty after the 14 days of purchase please return your item to Queen of Hearts - 1145 Botany Road, Mascot NSW 2020 along with your purchase receipt for assessment.  You may also call us on 0409 929 508 or email us at hello@queenofhearts.com.au.

Items returned are at the responsibility of the purchaser.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.